Team Openly support
A little help to keep you moving.
Sign-in, invitations, files or billing — start with the answers here, or reach out to the Openly team.
Common questions
I opened an invite but cannot see the workspace.
Sign in with the exact email the invitation was sent to. Finish email confirmation if prompted, then reopen the original invitation and choose Join workspace. Check for a pending invitation on your workspaces screen. If it is still missing, ask the owner to check your invited email.
I can see a channel but cannot send a message.
An anyone-with-link channel is read-only. The owner must give your signed-in account channel access in Members & access. A workspace over its available member allowance can also be read-only; its owner should check Plan & billing.
How do I invite someone?
As the owner, open Members & access, enter their email, select their channels and choose Create invite link. Copy and send that link to them by email or text. They create or use their own free account to join.
How do I add a photo or document?
Use the paperclip in a channel conversation or Home chat, choose your file, then select Send. Attachments can be up to 50 MB each. Profile photos and workspace logos can be up to 5 MB each.
Who pays for the workspace?
Only the workspace owner subscribes to a paid workspace plan. Invited members do not pay to join. Starter includes 3 people, Team includes 20 for $17.95/month, and Business includes 100 for $39/month; counts include the owner.
How do I cancel or change a subscription?
The owner opens Plan & billing and manages the standalone subscription in the billing portal. For Openly Pro, use the central membership page. Connecting Pro does not cancel a standalone subscription.
Can I reset my password?
Choose Forgot password on the sign-in screen and follow the emailed reset link. You can also choose the email magic-link sign-in option. Never share a password, sign-in link or security code with support.